Terms of Service

Last updated: September 2026

These general terms describe how ReachX handles custom digital-service projects. A project proposal, scope, quotation, invoice, or written agreement may include additional terms and will control where it is more specific.

Services

ReachX provides custom website design and development, website redesign, e-commerce work, hosting and maintenance, technical support, and related digital services. The exact deliverables are defined for each project.

Quotes and scope

Prices are based on the agreed scope. Work outside the agreed scope may require additional time, cost, or a revised delivery estimate. Changes are discussed before substantial extra work is undertaken.

Payments

Projects may require a deposit, milestone payments, or another agreed payment schedule. Payment terms are stated in the relevant quote or invoice. Work may be paused when an agreed payment is overdue.

Client responsibilities

Clients are responsible for providing accurate information, content, approvals, access credentials where needed, and the legal right to use materials supplied for the project.

Delivery and approvals

Delivery dates are estimates unless specifically agreed otherwise. Delays in feedback, content, third-party services, access, or scope changes may affect timelines.

Third-party services

Projects may depend on third-party platforms such as hosting providers, domain registrars, payment processors, analytics tools, plugins, APIs, or advertising platforms. Their availability, pricing, policies, and performance are outside ReachX's direct control.

Intellectual property

Ownership and licensing of custom work are defined in the project agreement. Third-party software, fonts, themes, plugins, stock assets, or open-source components remain subject to their own licences.

Limitation

ReachX aims to deliver reliable work but cannot guarantee uninterrupted operation of third-party services, specific search rankings, advertising performance, revenue outcomes, or protection against every possible security event.

Contact

Questions about a project or these terms can be sent using the contact method on the ReachX website.